North & South America SMS Guidelines

Promotional content allowed from 8 AM to 6 PM local time.

Opt-In:

• It is required. Any form of opt-in is allowed by the operators.
• The content provider should be able to demonstrate proof of opt-in in the event of an operator audit or a user complaint

Opt-out:

• It is required.
• Any form of opt-out is allowed by the operators.
• The content provider is responsible for opting out the users from their databases.

Prohibited Content:

• Adult
• Political
• Religious content
• Inappropriate words
• raffles
• fraud
• alcohol

Prohibited Content:

• Political
• drug
• alcohol content

Prohibited content

• Gambling
• Political
• Adult content

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Altice – Alpha Dynamic

Claro – Overwritten to Short Code

Viva – Overwritten to Short Code

Altice, Claro, Viva

Content Restrictions:

• Alcohol
• Tobacco
• Religious
• Gambling
• Political
• Adult content

Forbidden content types:

• Gambling
• Tobacco
• Spam
• Political
• Religious
• Adult content

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Dialing Code

+595

Major Carriers

Tigo, Claro (Hutchinson- Movil), VOX

Number portability

Yes

Message length

160 characters.

Support for Concatenated message

Yes

Sender ID Supported

Random local Long Number or Short Code

Sender ID Registration

Not Required

Registration Time

Varies

Support for Two Way SMS

Yes

Extra Information

Unicode is supported            

The following types of messaging on all SMS messaging products are all prohibited:

• spam
• adult
• religious
• political
• gambling

• Sending promotional/marketing content Monday-Sunday from 10pm to 9am is not allowed.
• Mobile operators do not allow promotional messages from other operators to be delivered to their subscribers.
• Messages that contains bank and mobile operators names will be identified as spam.

Prohibited Content:

• Adult content
• Religious Messages
• Political messages

• To ensure delivery we recommend your own short code.
• When sending a message, in the destination number, omit the "9" that is normally used for an international voice call to an Argentinian mobile. This is between the country code and the local number:
  - e.g. the format for sending an SMS is just the country code "54" plus the 10 digit local number' - e.g. 54 1234567890.

Political and gambling not allowed.

Marketing must have opt-in from end users.

DND is available in Brazil, but the end-user must request it.

Allowed send time window:

• Work days - 8 AM - 8 PM
• Saturday - 8 AM - 2 PM
• Sundays - No calls allowed

Prohibited content:

• Adult content
• Religious Messages
• Political messages
• Spamming
• Gambling

• All receiving recipients must be opted in to receive the content they have signed up for.
• Senders must be able to provide opt in methods if there is a carrier request.
• Sending to purchased/imported lists of recipients who have not opted in is not allowed.

• Customers will be responsible for all opt out, “STOP, END, INFO, AIDE, ARRET, CANCEL” and “HELP”, commands that are sent from their clients.
• If “STOP, END, CANCEL, and ARRET” is received, the number must be blocked from receiving additional SMS from the Sender ID.
• If “HELP, INFO, or AIDE” is received, the sender must respond with an email or contact number of the sender id.

• All SMS must have their identification name in the header of the message.
• Example: If “8x8” is the brand name, the messaging format must be: “8x8: Hello this is a message from 8x8.”

• Carriers prohibit SMS messaging when it is unsolicited commercial content and considers this content to be "spam".

• Content or links to content related to sex, hate, alcohol, firearms, or tobacco
• Fraud and Phishing: Attempts to gain unauthorized access or username/password data Password or PII (Personally Identifiable Information) gathering, if it's illegal, it's not allowed
• Impersonation: Impersonating a brand and/or identity of someone or something, using brand names or marks without the consent of the brand

• Spam, phishing or malicious Messaging
• Number Sharing
• Number/URL Cycling
• Snowshoe Messaging
• Grey Route Messaging
• Artificial Traffic inflation fraud
• Spoofing

DND is enabled.

• Long Code (dedicated number) standard 10-digit phone numbers that are used to send and receive text messages and handle voice calls.
• Dedicated/FTEU Short Code
• Toll-Free All programs must be in both English and French If they are primarily in Canada, using only French is acceptable.
• 8x8 currently offers 3 types of Sender ID channels: Short/TFEU Codes, Long Codes, and Toll-Free

Dedicated Short Code:

• Short Codes are carrier approved programs, all short code programs are verified and tested by the carriers before they are live.
• Short Codes offer superior speed and reliability.
• Short Code routes support binary and Unicode encoding, and delivery receipts.
• Short Codes are short 5+ numeric codes (ex. 11111), easy to remember and dedicated.
• Short Code supports GSM 7-bit default alphabet and extension table - 3GPP TS 23.038

Free To End User Short Code (FTEU)

• Offers the same feature as Dedicated Short Code.
• The owner of the Free to End User Short code will be responsible for all costs (inbound and outbound).

Long Code

• Long Codes are standard 10 digit numbers that are text enabled for SMS
• Long Codes are best used for one to one messaging or services messages.
• When used for high volume, more Long Codes may be required in order to process all messages.
• Special characters are not supported.
• Repeated Links and prohibited content are blocked by the carriers.
• Long Code supports binary and Unicode encoding Long Code does not support delivery receipts. Long Code supports GSM 7-bit default alphabet and extension table - 3GPP TS 23.038

Toll-Free

• Toll-Free support binary and Unicode encoding, and delivery receipts.
• Both inbound and outbound SMS will be billed. Toll-Free has higher speeds and throughputs over Long Codes.
• Toll-Free content must be whitelisted before a number can go live.
• Public URL shorteners are not allowed and will be blocked by the carriers.
• Rotation of Toll-Free numbers will result in carrier blocks.
• Toll-Free supports GSM 7-bit default alphabet and extension table - 3GPP TS 23.038

• All receiving recipients must be opted in to receive the content they have signed up for.
• Senders must be able to provide opt in methods if there is a carrier request.
• Sending to purchased/imported lists of recipients who have not opted in is not allowed.

• Customers will be responsible for all opt out, “STOP, END, CANCEL” and “HELP”, commands that are sent from their clients.
• If “STOP, END, CANCEL” is received, the number must be blocked from receiving additional SMS from the Sender ID. Example if a recipient texts in “STOP”, the following should be sent: “You have unsubscribed to 8x8 messaging, Reply HELP for help.”
• If “HELP” is received, the sender must respond with an email or contact number of the sender ID. Example if a recipient texts in “HELP”, the following should be sent: “8x8: Help at 888888888, msg&data rates may apply, 2msg/mo of alerts, Reply STOP to cancel”

• Solicitation messaging requires proof of written consent. Evidence may include electronic opt-ins via mobile keyword and online sign-up pages.
• Written consent may be evidenced by paper sign-up forms explicitly describing SMS messaging content.
• Non-solicitation messages (e.g., internal communications, emergency alerts) require documented written or verbal consent.

• All SMS must have their identification name in the header of the message.
• Example: If “8x8” is the brand name, the messaging format must be: “8x8: Hello this is a message from 8x8”
• Additionally if you are sending marketing messages, they require an Opt Out and Help footer. Example: “8x8: Save 10% on your next order, Reply HELP for Help, Reply STOP to cancel.”

• Carriers prohibit SMS messaging when it is unsolicited commercial content and considers this content to be "spam".
• The following types of messaging on all SMS messaging products (Long code, Toll-Free, Dedicated/FTEU Short Codes) are all prohibited:
  - Content or links to content related to sex, hate, alcohol, firearms, or tobacco
  - Financial offerings
  - Payday loans
  - Short-term loans
  - Auto loans
  - Mortgage loans
  - Student loans
  - Debt consolidation and reduction
  - Debt forgiveness
  - Investment opportunities
  - Affiliate lead and/or commission generation
  - Credit repair programs
  - Tax relief programs
  - Work from home programs
  - Get rich quick programs
  - Gambling
  - Illegal Drugs
  - Prescription Drugs

All USA SMS channels use numeric senders only. 

8x8 currently offers 3 types of Sender ID channels: Short/TFEU Codes, Long Codes, and Toll-Free

• Short Codes are carrier approved programs, all Short Code programs are verified and tested by the carriers before they are live.
• Short Codes offer superior speed and reliability. Short Code routes support binary and Unicode encoding, and delivery receipts.
• Short Codes are short 5+ numeric codes (ex. 11111), easy to remember and dedicated.
• Short Code supports GSM 7-bit default alphabet and extension table - 3GPP TS 23.038

• Long Codes are standard 10 digit numbers that are text enabled for SMS Long Codes are best used for one to one messaging or services messages. When used for high volume, more Long Codes may be required in order to process all messages.
• Special characters are not supported. Repeated Links and prohibited content are blocked by the carriers.
• Long Code supports binary and Unicode encoding
• Long Code does not support delivery receipts.
• Long Code supports GSM 7-bit default alphabet and extension table - 3GPP TS 23.038

• Toll-Free support binary and Unicode encoding, and delivery receipts. Both inbound and outbound SMS will be billed.
• Toll-Free has higher speeds and throughputs over Long Codes. Toll-Free content must be whitelisted before a number can go live.
• Public URL shorteners are not allowed and will be blocked by the carriers.
• Rotation of Toll-Free numbers will result in carrier blocks.
• Toll-Free supports GSM 7-bit default alphabet and extension table - 3GPP TS 23.038