Billings and Payments

Help you deal with your payment

• How to validate SMS invoice?

  In this article, we will be discussing on how to validate the monthly invoice you received from 8x8 CPaaS Finance Team based from your monthly SMS usage.

   

  Below are the important informations to note when validating your usage:

  1. 1. 1. SMS is billed by segments, a single SMS transaction may contain two or more parts.
        2. You will not be billed for SMS that returned rejected status.
        3. 8x8 CPaaS invoice is based from UTC+0 time zone.
        4. You need to download your monthly usage / report.

   

  How do I download my monthly usage / report?

  1. 1. 1. Using your admin account, login to https://connect.8x8.com/login.
        2. In left navigation pane, click SMS > Logs.
        3. In the bottom right, click Full Download.
        4. A download dialogue box will appear, you need to select all your subAccountIds that are sending SMS.
        5. Select the proper date range.
        6. Toggle on the Use UTC timezone button.
        7. Press the Send a download link button.
        8. You will received an email from your registered email address where you can download your monthly usage file.

   

  How do I validate my monthly usage to the usage?

  1. 1. 1. Download the file from the email you received.
        2. Upon opening the file, we highly suggest to open it in Excel or any spreadsheet that will support creating pivot table.
        3. Upon opening the file, press Control + A to select all the data.
        4. Go to Insert > Pivot Table > From Table / Range > Click Ok.
        5. In the PivotTable Fields:
                5.1  Search the status_value and drag it into Rows.
                5.2  Search the smsCount and price_total and drag it into Values.
        6. Click the Row Labels to filter the status_value and de-select the rejected value.
        7. You now have the grand total of your monthly usage and amount.
        8. Compare the results into the invoice you received.  

   

   

   

   

• Do you support Paypal payments?

  Unfortunately, we discontinued supporting Paypal payments on our platform.

• What cards are supported for credit card payments in 8x8 Connect?

  We currently support:

  • American Express
  • Discover & Diners
  • Japan Credit Bureau (JCB)
  • Mastercard
  • Visa

  

   

   

   

• Where can I download my invoice?

  Invoices are generated for all prepaid customers (customers who prepay for services by topping up their accounts on 8x8 Connect). 

   

  You can download invoices from the 8x8 Connect dashboard by navigating to the Payment section on the left-most column. Only users who have the “Admin” role will be able to view the Payment section.  

  
  
  

   

  Click on “Transactions” and you will be able to view your transactions, along with the amount, date, invoice number, and payment method.

  
  
  

  You can generate an invoice by clicking the printer icon. You can also choose to download the invoice as a pdf file.

  

• Error - Card is not chargeable - Credit Card payment issue

   

  A "Card is not chargeable" error is generally linked to a pre-check done by our payment provider. To ensure we can find the exact root cause related to your credit card payment issue we will need your help to provide additional information. 

  This information will help us to ensure our payment provider can accept your payment so you can top up your account in the future. 

  First, you need to connect to "https://connect.8x8.com/" using Google Chrome. If you do not have Google Chrome installed, you can download it via the below link. 

  https://www.google.com/intl/en_sg/chrome/

   

  Once you connect to your 8x8 connect account, click on payment, and right-click anywhere on the page, then click on "inspect"

  

   

  On the right of your screen, a window with a lot of information and code will appear. Click on "Network" then on "Fetch/XHR" category. 

  

   

  Once you have done the above steps, click on the "Make a payment" button. 

  

   

  Now our system is interrogating our payment partner and generating information related to your credit card. Do not worry, all these pieces of information will never allow us to process any payment but they will ensure we can work with our partner technical team. 

  Please click on the first sources line and take a screenshot of the information in the right panel. 

  

   

  Then click on the second sources line and take a second screenshot of the information in the right panel. 

  

   

  Following this, send us an email to "cpaas-support@8x8.com" stating "Card is not chargeable" in the subject and attach the 2 screenshots that you just took. Please don't forget to provide your name, and account ID if you know it. We will revert shortly with the reason behind the "card is not chargeable" error and will contact you to top up your account. 

   

   

• Where do I find SMS pricing?

  There are two ways two get SMS pricing, either via 8x8 connect or via our GET SMS price list API.

  Viewing pricing within 8x8 Connect

  Navigating to Pricing Within 8x8 Connect 
  You can view your SMS pricing within 8x8 Connect: https://connect.8x8.com/pricing

  Alternatively, you can log in to your account and navigate to the pricing section on the left-most column. 

  

  Please make sure that you select your filters:

  - Select SMS (1)

  - Country (2)

  - Subaccount (3)

  *Do take note that country has to be selected before subaccount or an error will be shown*

  An example is shown in the screen capture below. 

  

  Selecting Multiple Subaccount

  You can also select multiple subaccount(s) after you have selected your first by clicking on the subaccount menu and selecting other SMS related subaccount. In the example below, I have selected ChatApps Subaccounts that have SMS fallback.

  

  Downloading a .csv pricing report based on your selection
  Based on your filters and selection, you can also opt to have your pricing report downloaded as .csv file. Upon clicking the "Export SMS" button that is below the subaccount filter, it will trigger a file download to your local system. 

  

   

  Viewing pricing through API - Get SMS price list

  We also support retrieving your SMS price list through our API offering. You may use our "Get SMS Price list" to retrieve your pricing details. The API will be sending a GET Request to retrieve your pricing information based on your provided Criteria. AccountId is a required field and can be via your 8x8 connect portal - https://connect.8x8.com/messaging/api-keys.

  Other Optional criteria that would offer greater granularity:

  - country code ( (ISO 3166-1 alpha-2) 

  -  Mobile Country Code - mcc (Mobile country code)

  - Mobile Network Code - mnc (Mobile country code) - this is usually next to your mobile country code information

  - direction (outbound or inbound)

  - SubAccountId

  *Example of a request via https://developer.8x8.com/connect/reference/get-price-list is shown below

  

   

• How do I top up or add credits to my account?

   

  If you are under a "prepaid" account, you can add credits by clicking "Payments" menu.
  Before you can make a payment, you need to add your billing address. Please make sure that your billing address has the same registered country as your credit card, otherwise your payment will be declined. 

  

  1. Enter your desired amount in the top up amount field. The minimum amount is ten (10) Euros. Currently, transactions are only allowed in Euros currency.
  Note: By default your account's currency is in Euro, you can request to have this changed by sending an email request to support@wavecell.com
  
  

  2. For credit card payments, you will need to enter the name on your credit card, credit card number, expiry date and verification number (a 3-4 digit number at the back or front of your card).

  3. You can save the information on your card by ticking the checkbox that says “Save my payment information for future billings”

  4. By default, auto-payment is enabled where your card will be debited automatically whenever you reach or fall below the balance you set. By default it is set to5 Euros. You can change these defaults by clicking "Change auto-payment".

  5. Once the payment has been successfully made, you will be directed to the transaction page.

  6. All transactions go through our internal payment reviews, before a credit can be successfully added. This is to ensure that your payment information is fully protected.

  7. Once your payment is approved (Success status), you will receive an approval email.

  8. If your payment is not approved (Failed status), you can use another credit card. Alternatively, you may email us at support@wavecell.com.