8x8 CpaaS

8x8 Connect FAQ

• How do I import my contacts on the customer portal ?
• How do I log into the customer portal (Connect)?

Platform Tutorials

• ★ Setting reports to your local timezone
• ★ How do I send an SMS on the customer portal ?
• ★ Using Two-factor Authentication(2FA) on the customer portal
• ★ How can I add custom fields on my messages?
• ★ How do I create and edit API Keys ?
• Setting up your SSO on Connect
See all 15 articles

Support

• ★ Can I register for a Sender ID?
• What is your DLR (Delivery Receipts) format for outbound SMS?
• SMPP bind - What is 8x8 SMS Throughput?
• What are the different message statuses ?
• What are the supported browsers for customer portal (8x8 Connect)?

Messaging API

• DLR - IP White listing for HTTP connection
• How to send bulk SMS via HTTP API?
• HTTP API DR Reason Codes

Billings and Payments

• ★ Do you support Paypal payments?
• ★ What cards are supported for credit card payments in 8x8 Connect?
• Where can I download my invoice?
• Error - Card is not chargeable - Credit Card payment issue
• Where do I find SMS pricing?
• How do I top up or add credits to my account?

Account Management

• How can I remove users from my account ?
• How can I update my account details ?
• How can I change my password ?
• What do I need in order to use the 8x8's CPaaS API?
• How can I deactivate my account?
• How can I activate my account ?

USA SMS - 10DLC

• What is 10 DLC?
• What is the difference between 10DLC and Long Code?
• What are the requirements to use 10DLC?
• What are the fees involved in using 10DLC?
• What are the brand tiers and how does it affect my business?
• What is Tiered TPS for 10DLC?
See all 8 articles

SMS Features & Information

• What is the difference between A2P and P2P messaging?
• Step by Step Guide to Register Your Alphanumeric Sender ID in Thailand
• Step by Step Guide to Register Your Alphanumeric Sender ID in The Philippines
• What is the best file format to upload your contacts and other data?
• How long is the shortened URL?
• How is the URL-Shortener structured?
See all 9 articles

Asia Pacific SMS Guidelines

• CAMBODIA SMS: Products and Compliance
• CHINA SMS: Products and Compliance
• HONG KONG SMS: Products and Compliance
• INDIA SMS: Products and Compliance
• INDONESIA SMS: Products and Compliance
• JAPAN SMS: Products and Compliance
See all 17 articles

Europe, Middle East & Africa SMS Guidelines

• UKRAINE SMS: Products and Compliance
• EGYPT SMS: Products and Compliance
• FRANCE SMS: Products and Compliance
• GERMANY SMS: Products and Compliance
• IRAN SMS: Products and Compliance
• IRAQ SMS: Products and Compliance
See all 10 articles

Australia & New Zealand SMS Guidelines

• AUSTRALIA SMS: Products and Compliance
• NEW ZEALAND SMS: Products and Compliance

North & South America SMS Guidelines

• CHILE SMS: Products and Compliance
• COLOMBIA SMS: Products and Compliance
• CUBA SMS: Products and Compliance
• VENEZUELA SMS: Products and Compliance
• PANAMA SMS: Products and Compliance
• PARAGUAY SMS: Products and Compliance
See all 12 articles