How do I import my contacts on the customer portal ?

To quickly add a number of contacts on the customer portal, follow these steps: 

   1. Go to Campaign Manager -> Import Contacts

   2. First, choose a file to upload your contacts. Ensure that the columns in your file have been arranged in the following format: <Mobile Number>, <First Name>, <Last Name>. Do note that you can only upload .csv, .txt and .xlsx files that are less than 30MB.

 importing-contacts-1.png

   3. Select a group where you want to add your contacts to. You can also choose not to add your contacts to any groups.

importing-contacts-2.png 

   4. If you want to add a contact to any group(s), click the dropdown button, or start typing the name of the group.

importing-contacts-3.png

Note: If a group does not exist, you can start typing the name on the field provided and click on the name.

 importing-contacts-4.png

5. Click on the “Start Processing” button and wait for your file to be processed. The processing time will be dependent on your file size.

 importing-contacts-6.png

6. You can check your file once it starts processing or when it is ready, by looking at the Import History.

Note: You can choose to download the original file or the invalid rows in a single file to re-upload them.

 importing-contacts-7.png

7. That’s it! You can now use the imported contacts you have just uploaded and start sending messages.

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