How can we help?
8x8 Connect FAQ
- How do I import my contacts on the customer portal ?
- How do I log into the customer portal (Connect)?
Platform Tutorials
- Setting reports to your local timezone
- How do I send an SMS on the customer portal ?
- Using Two-factor Authentication(2FA) on the customer portal
- How can I add custom fields on my messages?
- How do I create and edit API Keys ?
- Setting up your SSO on Connect
Support
- Can I register for a Sender ID?
- What is your DLR (Delivery Receipts) format for outbound SMS?
- SMPP bind - What is 8x8 SMS Throughput?
- What are the different message statuses ?
- What are the supported browsers for customer portal (8x8 Connect)?
Messaging API
- DLR - IP White listing for HTTP connection
- How to send bulk SMS via HTTP API?
- HTTP API DR Reason Codes
Billings and Payments
- Do you support Paypal payments?
- What cards are supported for credit card payments in 8x8 Connect?
- Where can I download my invoice?
- Error - Card is not chargeable - Credit Card payment issue
- Where do I find SMS pricing?
- How do I top up or add credits to my account?
Account Management
- How can I remove users from my account ?
- How can I update my account details ?
- How can I change my password ?
- What do I need in order to use the 8x8's CPaaS API?
- How can I deactivate my account?
- How can I activate my account ?
USA SMS - 10DLC
- What is 10 DLC?
- What is the difference between 10DLC and Long Code?
- What are the requirements to use 10DLC?
- What are the fees involved in using 10DLC?
- What are the brand tiers and how does it affect my business?
- What is Tiered TPS for 10DLC?
SMS Features & Information
- What is the difference between A2P and P2P messaging?
- Step by Step Guide to Register Your Alphanumeric Sender ID in Thailand
- Step by Step Guide to Register Your Alphanumeric Sender ID in The Philippines
- What is the best file format to upload your contacts and other data?
- How long is the shortened URL?
- How is the URL-Shortener structured?
Asia Pacific SMS Guidelines
- CAMBODIA SMS: Products and Compliance
- CHINA SMS: Products and Compliance
- HONG KONG SMS: Products and Compliance
- INDIA SMS: Products and Compliance
- INDONESIA SMS: Products and Compliance
- JAPAN SMS: Products and Compliance
Europe, Middle East & Africa SMS Guidelines
- UKRAINE SMS: Products and Compliance
- EGYPT SMS: Products and Compliance
- FRANCE SMS: Products and Compliance
- GERMANY SMS: Products and Compliance
- IRAN SMS: Products and Compliance
- IRAQ SMS: Products and Compliance
Australia & New Zealand SMS Guidelines
See all 2 articles
North & South America SMS Guidelines
- CHILE SMS: Products and Compliance
- COLOMBIA SMS: Products and Compliance
- CUBA SMS: Products and Compliance
- VENEZUELA SMS: Products and Compliance
- PANAMA SMS: Products and Compliance
- PARAGUAY SMS: Products and Compliance